Is it indeed a benefit to BPO industries to have maintained aging workforce in the Philippine Outsourcing?
Of course not. I highly dispute that aging workforce is an emerging benefit to BPO industry.
Most of the tasks involving business process outsourcing require more than just basic knowledge in internet technology. Perhaps the functions these individuals can do efficiently are sales and telemarketing and occupying top level management. Aside of those, I highly doubt their skills competencies.
Computer systems play a central role in keeping modern businesses running smoothly, and functions such as email, internet, logistics, finance and administration are vital to such efficiency.
Now that we are in an era where things have become fast and rapidly changing, I am skeptical that these individuals have the endurance to cope with it.
Let me propose an argument, here. If sales and telemarketing can be done by younger ones more effective than these aging workforce, does the BPO industry still need them?
Of course not. I highly dispute that aging workforce is an emerging benefit to BPO industry.
Most of the tasks involving business process outsourcing require more than just basic knowledge in internet technology. Perhaps the functions these individuals can do efficiently are sales and telemarketing and occupying top level management. Aside of those, I highly doubt their skills competencies.
Computer systems play a central role in keeping modern businesses running smoothly, and functions such as email, internet, logistics, finance and administration are vital to such efficiency.
Now that we are in an era where things have become fast and rapidly changing, I am skeptical that these individuals have the endurance to cope with it.
Let me propose an argument, here. If sales and telemarketing can be done by younger ones more effective than these aging workforce, does the BPO industry still need them?
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